Initiator, Public Service Lab, Berlin
Simone Carrier is Service Designer (e.g. for FutureGov, London) focused on public sector organisations and she co-founded Public Service Lab. Simone supports organisations in designing digital and analogue processes in a human-centred way. She works with teams on how to adapt new ways of working and thinking. Over the last ten years, she collaborated with clients like Lufthansa, GIZ, as well as local and national governments in the UK, Armenia and the United Arab Emirates. She regularly publishes and gives key notes on topics like user research, service design and innovation in the public administration.